Contact Us

Effective date: October 13, 2026

A question about a top that is still on its way from China gets settled fastest by the people who can open the order record, and this page lists every way to reach them, with the hours and reply times that apply.

Addressed to 567 Palm Dr S, Aiken, South Carolina

The business address of SHANA LEIGH GOODELL FUNY LLC is 567 Palm Dr S, Aiken, SC 29803, United States. The address for a return goes to the customer’s inbox, inside the return authorization, once the return qualifies.

Emailed to contact@jennsthreads.com

Every kind of request goes to one address, contact@jennsthreads.com, whether it concerns an order, a return, a payment or personal data. Keeping everything in one inbox means the person who reads a message can open the matching order record straight away, without passing it to another department first.

Staffed Monday through Friday, 7:30 AM-4:30 PM Eastern Time

The customer care team works weekdays, Monday through Friday, from 7:30 AM-4:30 PM Eastern Time, and it does not work on US federal holidays. The daily order deadline of 4:30 PM Eastern Time falls at the close of that business day, so the order calendar and the customer care calendar count the same days.

Answered by phone at +1 (803) 806-0730

Calls to +1 (803) 806-0730 are taken during the hours above, and callers outside the United States dial the +1 country code first. Outside those hours, an email to contact@jennsthreads.com is the better route, because the inbox is cleared in order of arrival and no email waits more than 1 business day for its answer.

Replied to within 1 business day

Every email and every form message receives an answer within 1 business day. Weekend messages, and those sent after 4:30 PM Eastern Time on a Friday, are the first ones answered on Monday, or on Tuesday when Monday is a federal holiday.

Submitted through the form below

The form below reaches the customer care team, and answers are sent to whichever email address is entered in it, so that address is worth checking for typos before the message is sent.

Settled faster with the order ID and photos

Putting the order ID in the first line, along with the email address used at checkout, lets the customer care team open the right record at once. For a damaged, faulty or wrong top, two photos help most, one of the problem and one of the label inside the top, and for a sizing question the size ordered and a bust measurement taken at home are usually enough for a clear answer.

Marked Privacy request in the subject line

Using the subject Privacy request tells the customer care team at a glance that a message asks to see, fix or erase personal data, and the subject Privacy opt-out marks a message that stops any sale or sharing. Both go to contact@jennsthreads.com, and the deadline for each is set out in the Privacy Policy.

Matched across the site, the footer and order emails

The email address, phone number and business address on this page are the same ones printed in the footer of every page and in the order emails. A message or call that claims to come from JennsThreads but uses other contact details should be checked with customer care before anything is paid or shared.

Converted for other US time zones

The 7:30 AM-4:30 PM Eastern Time hours equal 6:30 AM-3:30 PM Central Time, 5:30 AM-2:30 PM Mountain Time and 4:30 AM-1:30 PM Pacific Time. A customer in California who writes at 3:00 PM Pacific Time therefore gets the answer during the next business day, which still keeps within the 1 business day promise.

Backed by SHANA LEIGH GOODELL FUNY LLC

Read next: the Order Tracking page, for a status check before writing.

SHANA LEIGH GOODELL FUNY LLC, trading as JennsThreads, EIN 99-4782629, 567 Palm Dr S, Aiken, SC 29803, United States. Customer care answers at contact@jennsthreads.com and +1 (803) 806-0730 from 7:30 AM-4:30 PM Eastern Time, Monday through Friday, and no message waits longer than 1 business day for a reply.