FAQs
Effective date: October 13, 2026
Most questions about a JennsThreads top come back to the fact that it ships from a partner’s warehouse in China, so each short answer below gives the figure that matters and points to the page where the complete rule is written down.
Answered before checkout
Where does a JennsThreads top ship from?
A third-party fulfillment partner in China holds every top, packs each order there and mails the package directly to the customer. Each product page names China as the ships-from country, and the Shipping Policy follows the whole route.
How many business days pass between ordering and delivery?
Delivery takes 13-16 business days from the order day: 1-2 business days of packing at the partner’s warehouse, then 12-14 business days with the carrier. Payment by the 4:30 PM Eastern Time deadline makes that business day the order day.
When is shipping free, and what does it cost below $89.00?
Orders whose tops come to $89.00 or more ship free, and orders below $89.00 pay a flat $5.90, once per order. The $89.00 is checked against the tops once discount codes are taken off, with sales tax left out, so one henley at $35.99 comes to $41.89 with shipping, while three tops totaling $93.97 ship free.
Can a top be sent to Alaska, Hawaii, a PO box or an APO address?
No. Every package goes to a street address, and only within the 48 contiguous states and Washington, DC; checkout shows no rate for Alaska, Hawaii, Puerto Rico or any other territory, for PO boxes or for military mail through APO, FPO and DPO.
Is anything owed to the carrier or customs at the door?
Nothing is owed at delivery. Import duties are prepaid by the sender before the package enters the United States, and the customer signs no customs form.
Paid for with a card or PayPal
Does JennsThreads take Apple Pay, or only cards and PayPal?
Two routes are open at checkout: PayPal, or a card on the Visa, Mastercard, American Express or Discover network typed into Stripe’s card field. There is no Apple Pay or Google Pay button, and the Payment Policy lists every other method the store turns down.
When does the money actually leave the account?
The full amount is charged when the order is placed. No further charge follows at dispatch or at delivery, and the details are in the Payment Policy.
Is sales tax included in the listed price?
Listed prices do not include sales tax. The tax is calculated at checkout for the delivery address and appears as a separate line before payment.
Tracked on the way from China
When does the tracking code arrive, and why can it look blank at first?
The tracking code comes in the dispatch email as soon as the carrier scans the package. The first scan may need as long as 3 business days to appear on the carrier’s website, and in the meantime the Order Tracking page shows the status held by JennsThreads.
What happens after 7 business days with no new scan?
An email with the order ID to customer care starts a trace with the carrier. If that trace is still empty after 10 more business days, the customer picks between a second top and a full refund.
The tracking says delivered, but there is no package. What now?
Waiting 2 business days and checking mailrooms, porches and neighbors solves most of these cases, because a delivered scan is sometimes recorded early. If the package is still missing, it should be reported within 14 days of the delivered scan so that customer care can open a claim with the carrier.
Can the delivery address still be changed after checkout?
Yes, within 12 hours of placing the order, by emailing the order ID with the corrected street address. After that the label has usually been printed, and the package travels to the address on the order.
How long is an order open to cancellation?
An order can be canceled within 12 hours of checkout, and the full payment is returned within 3 business days. Later than that, the top is returned after delivery instead.
Returned or refunded after delivery
How long is the return window, and when does it start?
The window is 30 days, starting on the day tracking marks the top delivered, and only the return request has to be sent within those 30 days. A top delivered on Tuesday, December 8, 2026 can be returned if the request arrives by Thursday, January 7, 2027.
Why is the return address sent by email instead of printed here?
The return address is written into the authorization message that customer care sends within 1 business day once a request qualifies, and each return follows that message alone. A top mailed to any other address cannot be processed.
Who pays for return postage on a top that simply does not suit?
A top sent back because it does not suit, or because the size was wrong, travels at the customer’s expense, and the $5.90 shipping charge stays with JennsThreads. If the fault lies with JennsThreads, for example a torn seam, a wrong style or a top that does not match its listing, returning it costs the customer nothing.
How soon after a return arrives is the refund issued?
Once the returned top has arrived and passed inspection, JennsThreads has 7 business days to send the refund, and the credit lands on the payment method used for the order, whether a card or PayPal. How quickly it shows on a statement is up to the bank or PayPal, and that step alone can take another 10 business days.
Does a returned top carry a restocking fee?
No return carries a restocking fee; the fee is $0.00 on every top.
Can a top be exchanged for a different size?
Sizes are not swapped directly. Placing a new order for the right size and returning the first top is the fastest route, because the new top starts its 13-16 business days at once.
Measured for the right size
What should be measured when choosing between two sizes?
The bust, measured across a top that already fits and lying flat, is the figure to compare with the chart, since 44 of the 45 listings give a bust measurement. The Size Guide shows how to take it.
Which JennsThreads tops run small?
Nine listings carry the maker’s note that the style runs small, and for those the maker suggests one or two sizes up: JNT-HE-006, JNT-HE-009, JNT-HE-012, JNT-PL-002, JNT-PL-003, JNT-PL-004, JNT-PL-005, JNT-PL-012 and JNT-PL-013.
Does the range go above XL?
Some styles do: 24 come in 2XL, 3 in 3XL, and one henley, JNT-HE-014, runs all the way to 5XL. Every listing shows the sizes it offers before checkout.
Sold by SHANA LEIGH GOODELL FUNY LLC
Which company sells JennsThreads tops?
SHANA LEIGH GOODELL FUNY LLC, EIN 99-4782629, sells every top under the trading name JennsThreads, and its business address is 567 Palm Dr S, Aiken, SC 29803, United States.
Can a top be picked up in person?
No. JennsThreads sells online only, and every top is packed and shipped from the partner’s warehouse in China.
How quickly does customer care reply?
Read next: the Contact Us page, for every channel and its hours.
Customer care answers at contact@jennsthreads.com and +1 (803) 806-0730 from 7:30 AM-4:30 PM Eastern Time, Monday through Friday, and no message waits longer than 1 business day for a reply.